Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE This is the first dedicated Operations and Customer Growth hire at a small, fast-moving AI enterprise content platform, working directly with the founders. You will own the onboarding and growth of an existing portfolio of 40+ B2B clients while building the scalable operating system that supports thousands of clients in the future. This role is central to how the company grows. WHAT YOU'LL DO
- Onboard and manage relationships with B2B clients, acting as the primary point of contact for customer success and account health.
- Build playbooks, processes, and frameworks from scratch to support client onboarding, retention, and expansion.
- Define and track ROI metrics and customer health indicators to proactively identify risks and opportunities.
- Explain AI workflows clearly and credibly to both technical and non-technical stakeholders.
- Collaborate closely with the founders on go-to-market strategy, operations, and product feedback loops.
- Help scale the customer operations function as the client base grows significantly. WHAT WE'RE LOOKING FOR
- Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations.
- Demonstrated experience owning B2B customer relationships in a high-ownership, client-facing role.
- Proven ability to build structure from scratch, whether a process, playbook, or team framework.
- Strong analytical and project management skills, with a track record of delivering complex, multi-stakeholder projects.
- Comfortable translating technical AI concepts for non-technical audiences.
- Fluent in both German and English, written and spoken, as the customer base is primarily German-speaking.
- Background in service or hospitality industries is a plus.
- Experience defining customer health or ROI frameworks, or enough product sense to diagnose issues and write clear engineering tickets, is a plus. COMPENSATION & BENEFITS
- Base salary: EUR 70,000 to 110,000 annually, depending on profile.
- Equity: 0.25% to 0.75% VSOP, depending on profile strength.
- Visa sponsorship: Not available. LOCATION On-site in Munich, Bavaria, Germany.
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