Overview
Key Responsibilities: Perform smooth check-in and check-out processes for guests. Manage room reservations, cancellations, and modifications with attention to detail. Provide guests with accurate information regarding hotel services, amenities, and local attractions. Handle guest inquiries and complaints professionally and efficiently. Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction. Process payments and maintain accurate financial records of transactions. Requirements Fluency in Mandarin and English; additional language proficiency is a plus. Prior experience in a customer-facing role, preferably in a hotel or front desk setting. Strong communication, interpersonal, and organizational skills. Proficient in hotel management software (PMS Opera is a plus). Ability to work flexible hours, including weekends and holidays. Strong customer servi
Full job description
Full Job Description
Key Responsibilities:
- Perform smooth check-in and check-out processes for guests.
- Manage room reservations, cancellations, and modifications with attention to detail.
- Provide guests with accurate information regarding hotel services, amenities, and local attractions.
- Handle guest inquiries and complaints professionally and efficiently.
- Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
- Process payments and maintain accurate financial records of transactions.
Requirements
- Fluency in Mandarin and English; additional language proficiency is a plus.
- Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
- Strong communication, interpersonal, and organizational skills.
- Proficient in hotel management software (PMS Opera is a plus).
- Ability to work flexible hours, including weekends and holidays.
- Strong customer service orientation and a friendly demeanor.
Benefits
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Ayana Careers ↗Browse current Job and Scholarship listings from Ayana Careers →
