Overview
AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere. Requirements Minimum of 2 years of experience in a front office management role in the hospitality industry Bachelor's degree in Hospitality Management or a related field Strong knowledge of hotel management software (e.g., OPERA) Outstanding communication and organizational skills Ability to resolve conflicts and handle guest complaints effectively Strong leadershi
Full job description
Full Job Description
AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere.
Requirements
- Minimum of 2 years of experience in a front office management role in the hospitality industry
- Bachelor's degree in Hospitality Management or a related field
- Strong knowledge of hotel management software (e.g., OPERA)
- Outstanding communication and organizational skills
- Ability to resolve conflicts and handle guest complaints effectively
- Strong leadership and team management skills
- Have experience with brand standard audit
- Fluency in English, both written and spoken; additional languages are a plus
Benefits
- Health Insurance
- Dormitory for sharing
- Great Environment
Qualifications And Requirements
Mid-Senior level
Requirements & qualifications
Mid-Senior level
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Verification notes
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