Overview
Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIR·MS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs. In this role, you will act as a technical enabler for researchers and clinicians,helping them successfully adopt and use AI-powered tools in a regulated health environment.
Full job description
Hi There!
Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIR·MS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs.
In this role, you will act as a technical enabler for researchers and clinicians,helping them successfully adopt and use AI-powered tools in a regulated health environment.
Your Future Role
- Build further features around the AIR·MS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React or Vue or Angular)
- Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use
- Maintain the software stack up-to-date and ensure reliable, stable deployments across environments
- Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows
What You Need To Succeed
- Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience
- 2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend)
- Hands-on experience with modern frontend frameworks (one of: React, Vue, Angular)
- Ideally working experiences integrating or deploying LLM or AI
- Strong collaboration skills to work across engineering, product, and research teams
- Strong communication skills in English (C1)
Why You Will Love Working With Us
- High level of personal responsibility and creative freedom
- Work on socially impactful projects in the healthcare sector
- Collaboration with leading partners from research, technology, and healthcare
- A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore)
- Flexible working models with the option to work from home
- Permanent employment contract with 30 days of vacation
- Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket
Good To Know
- We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team.
- If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.
- Please enclose your complete documents (CV, Github Account, Work sample) with your application.
- For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office
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