Overview
Drive customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value. Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes. Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies. Contribute to scalable delivery by sharing practices, improving playbooks, creating reusable guidance, and driving operational excellence. Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions. Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload. Individuals who demonstrate curiosity, adaptability,
Full job description
Full Job Description
Drive customer success by identifying and removing deployment blockers, mitigating risks, and accelerating time-to-value. Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners to achieve customer outcomes. Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions into cohesive deployment strategies. Contribute to scalable delivery by sharing practices, improving playbooks, creating reusable guidance, and driving operational excellence. Act as a customer advocate by bringing field insights and feedback into engineering and product improvement discussions. Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload. Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape. Collaboration skills with the ability to influence across diverse stakeholders and virtual teams. Effective communication skills capable of translating technical concepts into customer business value. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field and technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. Professional fluency in Italian, Spanish, French or German languages. Onboarding Mgmt IC5 - The typical base pay range for this role across United Kingdom is £ 70,300.00 - £ 133,900.00 per year. Certain roles may be eligible for benefits and other compensation.
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