Overview
German-Speaking Customer Experience Officer at Xm — Limassol. The Role: We are looking for a passionate and self-motivated professional to join our Customer Experience Team! ## The main responsibilities of the position include: - Deal with clients’ inquiries via live chat, email and telephone. - Perform personal clientele analysis and taking actions as required. - Handle client inquiries appropriately and ensuring that high level service is provided. - Promote available products and services to clients.
Full job description
The Role: We are looking for a passionate and self-motivated professional to join our Customer Experience Team!
The main responsibilities of the position include:
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Deal with clients’ inquiries via live chat, email and telephone.
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Perform personal clientele analysis and taking actions as required.
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Handle client inquiries appropriately and ensuring that high level service is provided.
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Promote available products and services to clients.
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Develop and maintain excellent relationships with prospective and existing clients.
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Cooperate effectively with other departments as required.
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Contribute to team effort by achieving targeted results.
Main requirements:
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Degree in a business-related field.
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Client handling experience in the financial services sector is a definite plus.
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Fluent German speaker with excellent oral and written skills in English.
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Ability to multitask and maintain a high-level of organization.
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Outstanding communication and interpersonal skills.
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Excellent computer literacy.
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Valid work permit required.
Benefit from:
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Attractive remuneration package
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Intellectually stimulating work environment
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Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
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Let’s Connect – Intro Chat with Talent Acquisition
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Deep Dive – First Interview with Your Future Team
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Speak Your Strength – Language Proficiency Check
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Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!
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Verification notes
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