Overview
At Arvato Systems, we are Masters of the Unseen. We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running quietly, reliably, globally. With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. But behind every great system is an even greater team. We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive. And our commitment to sustainability and responsibility is more than words its recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.
Full job description
About the company
At Arvato Systems, we are Masters of the Unseen.
We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running quietly, reliably, globally. With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front. But behind every great system is an even greater team.
We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.
And our commitment to sustainability and responsibility is more than words its recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.
Full job description
- 1st Level Support
- Respond to customer inquiries via e-mail/ticketing system or phone
- Process and monitor technical incidents
- Advise and support the customer in consideration of functional requests
- Assist the customer in resolving 1st level issues
- Dispatch and track tickets for the 2nd and 3rd level of support
- Follow up on any customer issues requiring additional research
- Demonstrate the highest level of customer service and professionalism
Work Organization:
- Shift structure: Start as early as 7 AM and end no later than 9 PM
- On-Call Duties: Night time (9 PM to 7 AM) and on weekends
- Shifts and On-Calls are pre-scheduled and rotated among the team members equally
Qualifications and requirements
- Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany
- Previous customer service related experience
- Proactive and analytical approach
- Good problem solving skills
- Solution orientated and a team player
- Desire to grow and develop in IT industry
Additional information
- Monthly gross base salary from 1600 to 2200 EUR, depending on your level of expertise
- Hybrid way of working based on your preferences, with access to a cozy office in the center of Riga whenever needed.
- Family-oriented company values and a healthy work-life balance, including 4 additional vacation days, birthday leave, the "Happy Land" space for children in the office, and more.
- Individual development and learning plan, including an annual budget for external training.
- Comprehensive health insurance, including dental and sports coverage.
- Opportunity to work in a trusting and supportive team environment, where your ideas and initiatives are welcomed and encouraged.
- Friendly, multicultural, and collaborative colleagues.
Real impact doesn't need the spotlight - it needs the right people. Like you.
LinkedIn / Instagram / Facebook : @arvato_systems_latvia
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Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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Requirements & qualifications
- Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany
- Previous customer service related experience
- Proactive and analytical approach
- Good problem solving skills
- Solution orientated and a team player
- Desire to grow and develop in IT industry
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