Overview
Provide first-level IT service-desk support to international customers for Arvato Systems Latvia in a hybrid Riga role.
Full job description
Respond to email, ticket and phone inquiries, monitor technical incidents, resolve first-level issues, route escalations and follow unresolved cases. Work is organized in scheduled shifts between 07:00 and 21:00 with rotating overnight/weekend on-call duties.
Requirements & qualifications
Excellent German and English communication; prior customer-service experience; analytical problem-solving; team orientation and interest in developing within IT.
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Verification notes
Verified on SIA Arvato Systems Latvia's employer-controlled SmartRecruiters page on 8 September 2026. The page lists full-time employment, EUR 1,600–2,200 gross monthly base pay, hybrid Riga work and an active interest/application control. No closing deadline was stated.
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