Overview
GLOBAL DELIVERY SPECIALIST at XAD Technologies — Abu Dhabi, United Arab Emirates. ## Job brief Run, administer and deliver Global project orders under the direction of Service Delivery Management, aiming at the flawless execution of the project.
Full job description
Job brief
Run, administer and deliver Global project orders under the direction of Service Delivery Management, aiming at the flawless execution of the project.
Responsibilities
- Manage end-to-end order delivery of all Global products efficiently and within the timeline maintaining KPIs to ensure right-first-time delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments/partners to provision the services within the agreed KPI
- Liaise with clients to identify and define project requirements, scope and objectives
- Help prepare project proposals, timeframes, schedule and budget
- Monitor and track projects progress and handle any issues that arise
- Act as the point of contact and communicate project status adequately to all participants
- Use project management methodology to monitor working hours, budget, plans and money spend
- Manage and Work closely with e&/Partners operation team and product team to ensure that services are consistently delivered to the expectations of our customers for the timeline and technical capability.
- Arrange with respective stakeholders to issue all appropriate legal paperwork
- Report and escalate to management as needed
- Create and maintain comprehensive project documentation, plans and reports
- Act as a Single Point of contact in establishing Network-to-Network Interface (NNI)
- Ensure all activities are streamlined from the initial request for NNI creation to the final stage of NNI readiness for service (RFS) .
- Ensure efficiency and collaboration across teams in adherence to business rules
Requirements
- 3+ years of experience in project management in a related field
- CCNA Certified
- ITIL Certified
- Previous experience in cooperating with Project Managers for the delivery of projects
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office and of project management tools
- BS/BE in a related field
- PMP / PRINCE II certification is a plus
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