Overview
Match Group is hiring a Dublin-based Global Operations Specialist to handle complex trust-and-safety and customer-support escalations for users during the APAC timezone.
Full job description
The specialist investigates safety concerns, abuse reports, fraud, product issues and sensitive escalations; enforces terms and community guidelines; works with Engineering and other cross-functional teams; and contributes to operational process improvement. Weekend work may be required depending on the six-month schedule cycle.
Requirements & qualifications
Requires at least 2 years in a customer-experience-facing role, basic Zendesk knowledge, strong analytical and troubleshooting skills, comfort with sensitive content, project/cross-functional collaboration capability, and subject-matter expertise in Trust & Safety. The application asks about legal authorization to work in Ireland.
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Verification notes
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