Group Account Supervisor

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

This position manages the client services team providing tactical and strategic leadership. Works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.

Primary contact between the client and client services team, working to ensure brand strategy is effectively communicated and understood by team members

Develops relationships and manages key opinion leaders

Has a full understanding of the client’s brand, therapeutic area and objectives

Uses independent judgment and discretion to act as a bridge between the brand and creative strategy

Manages day to day client service business to ensure projects are completed on time and within budget

Ability to anticipate client needs and make recommendations

Simultaneously handles multiple projects under pressure and tight deadlines

Leads and sets an example for the client services team delivering quality products to clients

Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency

Constantly communicates with all departments, providing necessary project updates

Provides leadership and guidance to direct reports

Performs administrative tasks necessary to meet client deliverables

Attends meetings to discuss client projects and give status updates

Performs other duties as assigned

Bachelor’s Degree in Marketing, Advertising or equivalent discipline required

Pharma agency experience required.

Brand launch experience required.

7+ years client services experience within a high volume advertising agency

Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills

Comfortable working under pressure within tight deadlines

Advanced PC experience with all MS Office Suite

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