Group Service Desk Working Student (m/f/d)

ABOUT US

Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.

At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 750 experts from 70 different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.

Whether you're a tech enthusiast, payment expert, or a dedicated support professional, we are looking for individuals who are passionate about making a difference.

Our offices: We are based across Austria, Denmark, Germany and Luxembourg with a HQ in Berlin.

ABOUT THE TEAM

Our mission is to continually provide a user-centric modern workplace solution with a "people before technology" approach, focusing on improving the user experience and integrating the latest digital technology. As a Working Student, you'll join our Group Service Desk team, where you'll offer hands-on IT support for modern end-user devices and infrastructure. Your role is essential to our team's success, and you'll have the opportunity to contribute to our shared mission of making a positive impact.

What your work will look like:

• Be the first point of contact for our colleagues with IT requests – via ticket, phone, and chat (1st level support).

• Log incidents and requests, document them properly in our ticketing system, and resolve them independently or route them to the right place.

• Support the onboarding of new colleagues: preparing hardware, setting up accounts and managing access.

• Help manage software and hardware and keep our knowledge base up to date.

• Bring your own ideas on how we can make our service even faster and friendlier.

What you need to be successful in this role:

• You’re an enrolled student – ideally in (business) informatics, but other fields are welcome too.

• You’re passionate about technology and quickly find your way around common IT topics (e.g. Windows, Microsoft 365, ticketing systems).

• You work in a service-oriented, solution-focused way and keep an overview even with several requests at once.

• You bring in team spirit, strong social competence, self-motivation and great communication skills

• You have strong analytical and problem-solving skills, coupled with a keen awareness of user needs and requirements.

• You have excellent English language skills. Danish is nice to have.

What's next?

• Does it sound exciting? - Apply with your CV in English. Please don’t shy away if you don’t meet all the requirements! We’re looking forward to meeting you.

• We will get back to you within 14 days of receiving your application.

• The interview process includes a 30-minute intro call with a TA Partner and a 30-minute call with the hiring manager. Please note the process might alter depending on our team’s availability.

What’s in there for you: 🕟 Flexible working hours – you get to choose the schedule that works best for you! 🎉 Enjoy some fun moments with your coworkers – we throw a company party once a year and host several team events!

*Unzer is an equal employment opportunities workplace, and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.

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