Overview
GROUPS AND EVENTS COORDINATOR at Csmcy — Worldwide. The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group. Responsibilities Coordinate all aspects of group bookings, including reservations and onboard activities.
Full job description
The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.
Responsibilities
Coordinate all aspects of group bookings, including reservations and onboard activities. Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. Organize and oversee group events, ensuring all logistical details are executed flawlessly. Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. Handle any last-minute changes or challenges, providing effective and prompt solutions. Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. Maintain accurate records of group activities, requests, and special requirements. Ensure compliance with all guest service standards and protocols. Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. Provide exceptional customer service to enhance group members’ overall experience. Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. Manage VIP group requests, providing enhanced services to high-profile group guests. Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements: Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and handle dynamic, fast-paced environments. Proficiency in computer systems, including reservation software. Problem-solving abilities and the ability to work under pressure. Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
Valid passport and visas as required. STCW certification or willingness to obtain. Valid Medical certificates For Pooling purposes Contract length: 4 months on/ 2 off
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Verified from the employer's public Lever job collection. The provider-supplied title, description, location and application URL were normalized without inferring unstated facts.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Csmcy Careers (Lever) ↗Browse current Job and Scholarship listings from Csmcy Careers (Lever) →
