Overview
AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests. The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay. Responsibilities Greet guests upon arrival and assist with check-in process Liaise with other departments to ensure guests’ needs are met Maintain records of guest preferences and requirements Coordinate with Housekeeping and Engineering to ensur
Full job description
Full Job Description
AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests.
The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay.
Responsibilities
- Greet guests upon arrival and assist with check-in process
- Liaise with other departments to ensure guests’ needs are met
- Maintain records of guest preferences and requirements
- Coordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintained
- Resolve guest complaints and concerns in a timely and professional manner
- Communicate with guests throughout their stay to ensure satisfaction
- Assist with special requests and arrangements for guests
Requirements
- Minimum of 3 years experience in the same position in a large luxury resort.
- Bachelor Degree in Hospitality or other relevant fields
- Prior experience in the hospitality industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Customer-focused mindset
- Ability to work independently or as part of a team
- Attention to detail
- Fluent in English and an additional language is desirable
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
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Verification notes
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