Head of Creative Operations & Production

Full Job Description

Intake and demand management Own a single front door for creative demand, with clear brief standards and a published intake service-level agreement. Run the triage and prioritization framework with marketing stakeholders, so the studio works on the highest-value requests and trade-offs are explicit. Hold the bar on brief quality, returning incomplete requests rather than absorbing ambiguity downstream. Manage freelance and partner surge capacity to absorb peaks without compromising quality or timelines. Workflow, systems, and tooling Apply AI and automation to intake, routing, reporting, and production workflow to reduce manual effort and cycle time. Build and maintain crew and vendor rosters, and set the standard for how production partners are selected and managed. Ensure permits, releases, talent usage, and rights tracking are handled correctly, including expiration monitoring. Establish cost-per-asset visibility and use it to guide where work is produced and how it is resourced. Operate and refine the studio's funding model, tracking variance and reporting it clearly. Build brand, legal, accessibility, and localization review paths into the workflow itself rather than bolting them on at the end. Lead and develop a team of operations managers and producers, setting a high bar for craft, judgment, and ownership. Build the organizational design of the studio as it scales, including where to add capability and where to automate. Influence senior stakeholders across marketing and the commercial organization, representing the studio with clear rationale, evidence, and trade-offs. Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years of marketing operations, program management, project management, or related experience OR equivalent experience. 12+ years of experience in creative operations, production management, or studio leadership, or equivalent experience spanning both agency and in-house environments. Demonstrated experience owning a creative or production budget, including estimating, vendor negotiation, and variance management. Demonstrated experience leading and developing teams, including producers and operations managers. Experience standing up or materially scaling an in-house creative studio, rather than maintaining an established one. Depth across both creative operations and production management, with the judgment to know which discipline a given problem belongs to. Hands-on ownership of a work management platform such as Workfront, Asana, Wrike, or Airtable, including administration and reporting. Experience with digital asset management, taxonomy and metadata design, and review and approval tooling. Experience applying AI and automation to operational or production workflows. Working knowledge of talent usage rights, clearances, and releases in a production context.

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