Overview
Head of Customer Service at Caliberly — Dubai, United Arab Emirates. Head of Customer Service/Support About the job: Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai. Responsibilities: Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs. Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
Full job description
Head of Customer Service/Support
About the job:
Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk
industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.
Responsibilities:
Payment Traffic Optimization: Analyse and enhance payment routing strategies to
maximize success rates and minimize transaction costs.
Third-Party Integration: Oversee the integration of new payment solutions, ensuring
seamless connectivity with banks and payment providers.
Team Leadership: Manage and mentor a team of payment support agents, fostering
a culture of continuous improvement and excellence.
Technical Collaboration: Work closely with the tech department to address technical
challenges, perform product testing, and manage the payment technical backlog.
Stakeholder Communication: Serve as the primary liaison between internal teams
and external payment providers, handling escalations and ensuring clear
communication.
Documentation & Compliance: Maintain comprehensive documentation of payment
processes and ensure compliance with legal and operational standards.
Qualifications & Skills
Experience: Min 10+ years in a similar role within the payments industry.
Analytical Skills: Strong ability to analyse data, identify trends, and implement
optimization strategies.
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis, including routing and fallback mechanisms.
API Knowledge: Experience with APIs and system integrations is beneficial.
Communication: Excellent interpersonal and communication skills, capable of
managing cross-functional relationships.
Problem-Solving: Proactive in identifying issues and implementing effective solution
Technical Proficiency: Familiarity with payment platforms such as Devcode
(PaymentIQ) and Praxis, including routing and fallback mechanisms.
Apply now!
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
Imported from freehire's public, keyless open-job API after the index reported the posting open. The upstream record supplied this canonical employer, ATS, or official public-board URL; repost-only sources and protected portal URLs are excluded. No login, CAPTCHA, private candidate data, or protected job-board session was accessed.
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Caliberly Careers (Manatal) ↗Browse current Job and Scholarship listings from Caliberly Careers (Manatal) →
