Head of Operations- Hiring for our Portfolio Company

Description

Full Job Description

About 2070Health

W Health has set up India’s first healthcare focused Venture Studio called  2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Oncology.

Responsibilities:

Network Expansion & Onboarding

• Lead the onboarding and integration of new partner clinics onto the startup’s platform.
• Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness.
• Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency.

Operational Excellence

• Establish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting.
• Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction.
• Identify and resolve operational bottlenecks through data-driven problem-solving and process design.

Program Development & Doctor Engagement

• Collaborate with clinicians to co-design preventive health programs and pilot new interventions.
• Create engagement structures to ensure doctor participation, feedback collection, and performance incentives.
• Ensure clinical operations are aligned with patient-centric standards and regulatory requirements.

Cross-Functional Collaboration

• Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution.
• Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences.

Leadership & People Management

• Build and lead regional operations and clinic success teams.
• Create a culture of ownership, continuous improvement, and excellence in service delivery.
• Oversee training, performance evaluation, and capability building across the operations function.

Requirements

Requirements:

• 10–12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models.
• Proven ability to build and manage high-performing operational teams across diverse geographies.
• Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred.
• Strong background in process design, quality control, and performance monitoring for distributed partner networks.
• Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes.

Skill Set

• Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures.
• Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement.
• Strong understanding of compliance, patient experience management, and healthcare delivery standards.
• Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.

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