Head of Sales Operations

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. 

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

We're seeking an exceptional Head of Sales Operations to lead our dynamic sales operations team and drive operational excellence across the entire sales lifecycle. In this critical leadership role, you'll oversee Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product/Project Management—ensuring seamless execution from order to delivery while scaling our operations for rapid growth. 

This is a high-impact position where you'll lead a talented cross-functional team, partner with stakeholders across Sales, Finance, IT, Legal, and Delivery, and directly influence the customer experience through operational innovation and process excellence. 

 What You'll Do 

Lead & Inspire a High-Performing Team 

Manage and develop teams across Transaction Operations, Order Operations, Title Operations, Controls & Compliance, and Product Management 

Foster a culture of continuous improvement, accountability, and operational excellence 

Optimize team workflows to ensure efficient task distribution and execution 

Drive Operational Excellence 

Own end-to-end sales operations processes from contract execution through registration and title transfer 

Ensure registration completion and maintain rapid case resolution  

Oversee order finalization, contract validation, and payment processing across SAP and Salesforce 

Manage complex customer escalations and buyback processes 

Coordinate title operations including trade intake, lien payoffs, and wholesale partner fulfillment 

Ensure Compliance & Controls 

Maintain compliance with state and federal regulations across all jurisdictions 

Oversee bank and lienholder title management and reporting 

Manage DMV vendor relationships, transaction reconciliation, and financial controls 

Ensure SOX compliance and audit readiness across all operational processes 

Lead vendor onboarding for new states and DMV/registration services 

Innovate Through Technology & Automation 

Own the product roadmap and prioritization for operational systems and tools 

Partner with IT to drive automation initiatives that eliminate manual workflows 

Lead UAT, system implementations, and change management for new technologies 

Define success metrics and maintain operational dashboards and reporting 

Execute Strategic Initiatives 

Create detailed program timelines and project plans for market expansion and new location launches 

Lead cross-functional projects including incentive programs, fleet operations, and return processes 

Develop and document scalable end-to-end processes with clear interdependencies 

Partner with Training & Enablement to roll out new processes and system updates 

Provide executive-level status updates to internal and external stakeholders 

Required Qualifications 

10+ years of experience in Sales Operations or Business Process Automation  

Proven leadership experience managing cross-functional operations teams in fast-paced environments 

Deep automotive operations expertise including registration, titling, DMV processes, and compliance 

Strong technical proficiency with Salesforce, SAP, and operational management systems 

Multi-state compliance knowledge and experience navigating complex regulatory requirements 

Vendor management experience coordinating with external partners and service providers 

Understanding of Buyback, Customer Return, and Lemon Law processes and procedures 

Expertise in contract validation, tax/fee calculations, and financial reconciliation 

Track record of successful system implementations and process automation initiatives 

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.  

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. 

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. 

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Verified from the employer's public Greenhouse job collection. The provider-supplied title, description, location and application URL were normalized without inferring unstated facts.