High Intensity Use Lead

Full Job Description

High Intensity Use (HIU) Lead

Location: Sandwell and West Birmingham area

Salary: £31,262 per annum

35 Hours per week

Permanent Contract

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle

Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives?

As a High Intensity Use Lead, you’ll work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.

What will a day in the life of a HIU Lead involve?

• Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.

• Building strong relationships with health, social care, and emergency service partners.

• Creating personalised support plans and co-producing exit strategies with service users.

• Attending multi-disciplinary meetings and advocating for service users across agencies.

To be a successful HIU Lead, what will you need?

• Experience in casework across mental health, substance use, or other community-based services.

• Strong communication and coaching skills to influence and support vulnerable individuals.

• Confidence in managing safeguarding concerns and working independently.

• Emotional intelligence, resilience, and a commitment to inclusive practice.

Interested? Closing date for applications is 23.59 on Tuesday 13th October 2026. Interviews will take place soon after. Please note, we'd appreciate early submission of completed applications as we'll be reviewing the applications as they come in. We may invite people to interview before the campaign closes.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.

• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.

• Pension Scheme: Up to 6% contributory pension.

• Recognition Platform: Managers can reward great work with retail vouchers.

• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.

• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.

• Learning & Development: A range of career and learning opportunities.

• Will Writing Service: Access to a free will writing service.

• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.

• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders

Qualifications And Requirements

• RSRFL Skills - Casework, Retail Skills - Retail, General Skills - Organisational Skills, General Skills - STRONG COMMUNICATION SKILLS, General Skills - COACHING, General Skills - MENTAL HEALTH, General Skills - Listening, General Skills - RECRUITMENT, General Skills - Safeguarding, General Skills - Flexibility, RSRFL Skills - Wellbeing, General Skills - Influence, General Skills - Development, ILCR Skills - Compassionate, General Skills - CONFIDENT, General Skills - Social Care, Fundraising Skills - Event

• RSRFL Skills - Casework, Retail Skills - Retail, General Skills - Organisational Skills, General Skills - STRONG COMMUNICATION SKILLS, General Skills - COACHING, General Skills - MENTAL HEALTH, General Skills - Listening, General Skills - RECRUITMENT, General Skills - Safeguarding, General Skills - Flexibility, RSRFL Skills - Wellbeing, General Skills - Influence, General Skills - Development, ILCR Skills - Compassionate, General Skills - CONFIDENT, General Skills - Social Care, Fundraising Skills - Event

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