Hostess (Arabic Speaker) l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Greet all Guests warmly and professionally upon arrival, ensuring a positive first impression in line with Hilton hospitality standards.
• Manage Guest reservations, walk-ins, and seating arrangements efficiently to optimize table turnover and Guest satisfaction.
• Escort Guests to their tables in a friendly and courteous manner, presenting menus and providing initial assistance as required.
• Maintain clear communication with the Food & Beverage service team to ensure smooth coordination of table allocations and service flow.
• Handle Guest inquiries, requests, and complaints promptly and professionally, escalating where necessary to ensure resolution.
• Monitor and manage waitlists during peak periods, providing accurate wait time information and ensuring Guest comfort.
• Maintain cleanliness, organization, and presentation of the reception, host stand, and restaurant entrance areas.
• Support in maintaining accurate reservation records and updating seating charts as required.
• Demonstrate full knowledge of outlet operations, promotions, and Hilton standards to enhance the Guest experience.
• Ensure compliance with all brand standards, health & safety, and hygiene regulations at all times.
• Contribute to team spirit and a positive working environment, supporting colleagues to achieve excellent Guest satisfaction scores.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Hostess – Qualifications

• Previous experience in Food & Beverage, Front Office, or Guest Service role, preferably in a 4 or 5-star hotel environment.
• Strong interpersonal and communication skills with a warm, friendly, and professional demeanor.
• Ability to deliver excellent Guest service and create positive first impressions in line with Hilton hospitality standards.
• Good organizational and multitasking skills with attention to detail in a fast-paced environment.
• Ability to work flexible shifts, including weekends, evenings, and holidays.
• Basic knowledge of restaurant reservation systems and seating management is an advantage.
• Team player with a proactive attitude and willingness to support colleagues.
• Good command of English; additional languages are an advantage.
• Well-groomed and professional appearance at all times in accordance with brand standards.

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