HR Experience Specialist

Purpose in Every Position Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit We are seeking an experienced Human Resources Specialist to focus on seamless onboarding and offboarding for both supported employees and clients/customers. The role requires strong communication, excellent interpersonal skills, and a professional, highly organized, and detail-minded demeanor. The ideal candidate will have a solid understanding of employment law, be a self-starter, and consistently deliver an accurate, high-quality customer experience. This position involves efficiently managing HR data, building positive relationships, and providing expert guidance on HR matters. How You'll Make An Impact:

• Coordinate all aspects of onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers.
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
• Manage client relationships in conjunction with members of the client services team
• Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset
• Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
• Assist in training new members on your team
• Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance and Product Development)
• Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution
• Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified. This job description may be amended occasionally depending upon the needs of the company and the Business Operations Department. Let's Connect If You Have: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience:
• Bachelor’s degree in Human Resources or equivalent experience
• 4-6 years of Human Resources experience; knowledge and experience with Mexico labor regulations are required
• Knowledge and expert management of Onboarding and Offboarding processes.
• This is a hybrid role; candidates must currently reside in either Medellín, Colombia.
• Professional proficiency in English required
• Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
• Excellent presentation, verbal and written communication, and listening skills
• Tech-savvy, with strong proficiency in Google Workspace and Microsoft Office
• Experience collaborating with Product teams is desirable
• Eagerness to participate in automation and process-improvement projects
• Experience working with ticketing systems
• Excellent communication and interpersonal skills
• Friendly and professional demeanor
• Good organizational skills
• Conflict handling and resolution skills
• Demonstrated knowledge of and practical experience with Brazilian labor laws and regulations
• Empathy and an approachable demeanor
• Attentiveness and honesty
• Interest in international business and contributing at a consistently high level
• Nice to have: previous experience working within EOR or HR Outsourcing
• Nice to have: previous experience working through CRM systems Our Commitment to You At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:
• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success. Please visit our career page for more information https://hellopebl.com/company/careers/. Pebl is an Equal Opportunity Employer. We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

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