ICT Business Development Manager

The AI-powered OS for beauty, wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Salary: $70,000 - $90,000 (AUD)

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional ICT Business Development Manager to come and join our global business.

Reporting to the Head of Sales, and working collaboratively with potential partners, and the commercial team, you will be accountable for bringing in new business at Fresha. This includes managing telephone-based sales with an end-to-end sales cycle for key cities and territories as identified by the company strategy.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

KPIs - Consistently achieve sales targets Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate) Selling - Present, promote and sell products and services through product demos to prospective and existing partners. Sales Cycle - Managing the entire sales process from prospecting to close Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives Collaboration - Work closely with other departments to ensure a seamless partner experience Market Trends - Provide feedback about ongoing trends in the industry Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM Business Partnering - Serve as a lead point of contact for partners on all commercial activities This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.

Education - Bachelor’s degree in ICT Experience - At least 2 years of solid sales experience within the SaaS industry is required to be competent in this role. Communication - Strong skills via phone and email Resourceful - Proven creative problem-solving approach and strong analytical skills Ambitious - Strong desire to start / build a career in sales Relationship Building - You are a true hunter and relationship builder Team Player - Happy to roll sleeves up and assist the team when required Self-starter - Ability to work with a proactive approach Adaptability - Comfortable working in a fast-paced and changing environment

Communication - Excellent written and verbal communication, presentation, and interpersonal skills. Proactive - Strong sense of initiative and customer service orientation. Adaptability - Ability to adapt and achieve targets in a dynamic, fast-paced working environment. Industry - Experience with SaaS, online marketplaces, or payment platforms is highly desirable. Beauty & Wellness - A keen interest in the industry is essential. At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Screen Call - Video-call with a member from the Talent Team (30 - 45m) 1st Stage - Video/In-person interview with Hiring Manager (45 - 60m) Final Stage - In-person interview with Hiring Team (75m)S We aim to finalise the entire interview process and deliver feedback within 3 weeks . Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

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