Overview
About Central
Full job description
About Central Central is an innovative startup that builds AI voice agents and is expanding its product line into broader AI solutions and back-office workflows. We are looking for a highly proactive Implementation & Customer Success Specialist who thrives in ambiguity and is eager to learn about AI while implementing our solutions in real business scenarios. This is an execution-heavy role, focusing on customer implementation and success rather than traditional relationship management. You will play a crucial role in ensuring our customers effectively adopt and benefit from our AI agents, driving their success and expansion.
Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations. Troubleshoot customer issues and provide solutions before escalating to engineering. Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems. Handle healthcare/EHR/scheduling integrations as needed. Conduct end-to-end testing of implementations to ensure they function correctly. Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers. Proactively identify and address issues with unhappy or inactive customers. Document recurring problems and develop repeatable processes/playbooks. Adapt to new AI workflows as Central evolves its product offerings.
Customer-facing experience with a strong focus on ownership and resolution. Excellent spoken and written English communication skills. Demonstrated evidence of ownership in prior roles. Technical aptitude and comfort with software configurations. Availability during US business hours. Ability to learn quickly and adapt to new technologies.
Experience in SaaS implementation or customer success. Hands-on experience configuring software for customers. Familiarity with workflow/no-code/automation tools. Understanding of APIs/webhooks and telephony/VoIP systems. Experience in healthcare/EHR/PMS/RCM environments. Prior experience in startup operations or working with AI tools. Ability to identify upsell and expansion opportunities.
Remote work with the ability to work from various locations. Opportunity for professional development in AI and customer success. Dynamic startup culture with a focus on innovation. Increasing ownership and responsibility as you grow in the role. Collaborative environment where your contributions directly impact customer success. Access to learning opportunities and resources to advance your career.
30 Days: Learn about our product, understand assigned customers, run customer conversations, and configure/test standard workflows. 60 Days: Independently own implementations and diagnose most configuration/integration problems before escalating. 90 Days: Manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities.
Tips for this job
Practical Job and Scholarship guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Verification notes
laptop-ats-crawler v3
Job and Scholarship is the discovery and verification layer. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Wing Assistant Opportunities ↗Browse current Job and Scholarship listings from Wing Assistant Opportunities →
