Indirect Tax Manager

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.     Location: This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.   In-Office Expectation:  This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.   Nextiva is looking for a Senior Indirect Tax Analyst to support the Director, Tax in leading the company's indirect tax function, with primary responsibility for sales and use tax, property tax, and telecom-related tax compliance. This is a hands-on role for someone who can operate both tactically and strategically — driving compliance excellence, process improvements, and automation initiatives in a fast-growing environment. As Nextiva continues to scale globally, this role will also touch VAT/GST compliance and support broader tax accounting and planning initiatives.   Key Responsibilities   Indirect Tax Compliance & Reporting   Oversee the filing of US sales/use tax, property tax, telecom, and other non-income tax returns across multiple states, partnering with external service providers.   Manage GST compliance and filings for Nextiva's international operations and customer base   Review and validate monthly indirect tax accruals; collaborate with accounting on reconciliation and reporting   Maintain documentation to support tax positions, calculations, and financial statement disclosures   Support resolution of indirect tax audits, notices, and inquiries end-to-end   Technical Research & Risk Management   Research and document sales/use, telecom, and VAT/GST tax issues, and provide clear guidance to internal stakeholders   Monitor legislative and regulatory developments across jurisdictions; assess impact and flag planning opportunities   Conduct nexus studies and taxability analyses as Nextiva expands into new states and markets   Identify areas of tax exposure and help implement corrective actions to minimize risk   Process Improvement & Systems Optimization   Partner with Finance and IT on ERP design, implementation, and enhancements related to indirect tax compliance and automation   Integrate AI-enabled tools into daily workflows to reduce manual effort and improve data accuracy   Support tax engine configuration, testing, and maintenance (e.g., Vertex, Avalara, or similar)   Maintain exemption and resale certificates, and conduct periodic compliance reviews to keep documentation audit-ready   Cross-Functional Partnership   Partner with Accounting, FP&A, Legal, and Operations to ensure tax considerations are built into business decisions   Build relationships with internal stakeholders to promote awareness of tax implications and compliance responsibilities   Qualifications   Bachelor's degree in Accounting, Tax, or related field required   5-7 years of progressive indirect tax experience, with strong emphasis on sales/use tax and property tax; telecom tax experience preferred   Exposure to international VAT/GST compliance   Experience managing compliance processes in a multi-state environment   Big 4 public accounting and/or in-house indirect tax experience, ideally in a SaaS, subscription, or telecommunications business   Hands-on experience with tax engines/software (Vertex, Avalara, OneSource, or similar)   Strong Excel skills; experience with ERP systems (NetSuite, Oracle, SAP, or similar)   Demonstrated experience using automation, AI tools, or advanced analytics (Excel, Alteryx, or similar) to improve tax or finance processes   CPA or CMI certification preferred   Strong technical research and analytical skills — able to translate complex tax matters into clear business guidance   Comfortable owning deadlines independently, with minimal supervision    Strategic Support & Special Projects   Support income tax data gathering, tax accounting, and tax planning initiatives as needed   Participate in company-wide initiatives, system implementations, and other strategic projects   Maintain a forward-looking perspective on industry and tax developments impacting Nextiva's business model   Why This Role   Full-scope ownership across the indirect tax lifecycle — compliance, audit defense, planning, and technology   Direct visibility with Finance leadership at a company that promotes from within   Room to build and improve processes rather than inherit a fixed playbook   Competitive pay, medical coverage, mental health resources, 401(k)/retirement programs, and flexible time off   Work Environment   This role is based on site at Nextiva's Scottsdale, AZ headquarters, Monday through Thursday. Nextiva's culture is fast-paced and ownership-driven — candidates should be comfortable with real responsibility and a high bar for impact.   Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates. Total Rewards   Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.   Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.   Health 🍏 -  Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage   Insurance 💼 - Life, disability, and supplemental indemnity plans   Work-Life Balance  ⚖️ -  Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays   Financial Security  💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA   Wellness 🤸‍ -  Employee Assistance Program and comprehensive wellness initiatives   Growth 🌱 -  Access to ongoing learning and development opportunities and career advancement   At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!   Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .  #LI-MP1 #LI-Onsite Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram ,  Instagram MX ,  YouTube ,  LinkedIn , and the  Nextiva Blog .

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