Inside Merchant Growth Specialist

Full Job Description

Inside Merchant Growth Specialist

The Inside Merchant Growth Specialist (IMGS) drives same-store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance.

Essential Duties & Responsibilities

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
• Increase merchant utilization, reactivation, and retention
• Build and maintain strong relationships with merchant partners
• Proactively identify and address performance or engagement gaps
• Coach merchants on sales strategies to increase financing adoption
• Monitor trends and intervene to sustain production growth
• Execute 65–75 daily outbound calls to drive engagement
• Maintain accurate CRM tracking and manage a prioritized pipeline

Minimum Requirements & Qualifications

• Proven Sales Experience: At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.

• Consistence is a must: We are looking for business professionals with a consistent work history, verifiable on their resume.

• Ability to perform basic math calculations proficiently

• Ability to multi-task in a fast-paced environment

• Computer literate and able to operate common office machines.

• Minimum Age: 18 years old

• High School Diploma, GED, or equivalent experience

• Bilingual applicants are strongly encouraged to apply!

Success Factors

• Consistent activity and disciplined outreach
• Effective coaching that drives merchant performance
• Ownership of portfolio growth and results

Impact You will play a critical role in driving revenue growth by strengthening merchant partnerships and increasing program utilization.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

--------------------------------------- ote: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1

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