Instructional Designer

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Design strategic enablement programs for Sophos sellers, channel partners, and customer-facing roles that align to GTM priorities. Rapidly develop content using AI-powered tools and modern design methodologies (e.g., simulations, adaptive learning, microlearning, scenario-based learning). Partner with global stakeholders across Sales, Channel, and Product to translate complex solutions into relevant, learner-centered experiences. Manage instructional design projects from intake through launch, driving timelines, deliverables, and quality across workstreams. Serve as a subject matter expert on instructional design best practices, adult learning theory, and technology-enhanced learning. Contribute to the configuration and use of our LMS/LXP, ensuring global learners can access the right content at the right time. Apply data, feedback, and performance metrics to continuously improve learning experiences. Develop and enhance existing AI-enabled operating model for instructional design, including approved workflows for content intake, storyboarding, drafting, content transformation, quality review, and publication readiness. Use generative AI and prompt-driven workflows to accelerate the build of courses, simulations, scenario-based practice, assessments, job aids, and facilitator guides, while maintaining human review for instructional quality and technical accuracy. Design and build AI-supported practice and coaching experiences (e.g., AI role-play, conversational simulations) that give learners realistic, scenario-based reps tied to readiness frameworks and scorecards. Create a repeatable process for sourcing and transforming source content (SME input, product documentation, recordings) into learner-ready material using AI agents to source materials and AI-assisted authoring tools to develop content.

7+ years of experience in instructional design in the technical & sales enablement spaces. Deep experience in B2B tech or cybersecurity environments, ideally with complex product portfolios. Comfortable with AI-powered authoring tools & development of AI supported practice & coaching experiences. Practical AI fluency, including the ability to use generative AI tools, prompt design, and content transformation workflows to accelerate instructional design production and scale curriculum development. Demonstrated ability to design AI-assisted learning content and workflows that balance speed, personalization, accuracy, governance, and human judgment. Proven ability to manage multiple, time-sensitive projects across global teams. Experience working with LMS and LXP platforms. Demonstrated understanding of enablement metrics such as time to productivity, deal velocity, & content engagement. Applied knowledge of adult learning theory, performance consulting, and instructional design frameworks such as ADDIE or SAM. Excellent communication, collaboration, and project leadership skills. A flexible, critical-thinking mindset with a bias toward action and innovation. Preferred Qualifications Familiarity with channel enablement programs in the cybersecurity space. Experience designing for diverse global audiences, including localization workflows. Experience applying AI-assisted learning, content operations, or authoring tools to improve development speed, personalization, and content quality at scale. Familiarity with governance practices for AI-assisted content, including source traceability, review standards, and brand fidelity. Project Management: Asana, Monday.com, or Smartsheet, Jira (or equivalent). LMS Platforms: Docebo, Mindtickle, Seismic, Hubspot (or equivalent).

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