Intake and Client Care Supervisor

Full Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Our Duncansville inpatient facility provides structured, compassionate care to adults seeking recovery from substance use disorders. We are currently seeking an Intake & Client Care Supervisor to help lead our admissions and intake operations.

Position Overview

The Intake & Client Care Supervisor plays a critical leadership role in ensuring a smooth, efficient, and client-centered admissions process. This position oversees intake staff, supports admissions workflow, and ensures all processes meet clinical, regulatory, and organizational standards.

This is an excellent opportunity for someone with behavioral health admissions experience who is ready to take the next step into a supervisory role.

Schedule & Pay

• Full-Time

• Tuesday–Saturday

• 11p-7a preferred but can be somewhat flexible on hours

Key Responsibilities

Supervision & Team Leadership

• Supervise Intake Coordinators and Administrative Assistants

• Conduct monthly supervision meetings, coaching, and performance feedback

• Assist with training and onboarding of new team members

• Provide daily workflow oversight and staff support

Admissions & Intake Oversight

• Ensure all admission processes and documentation are completed accurately and timely

• Facilitate admissions by verifying:

• Identification

• Insurance information

• Required intake documentation

• Coordinate with nursing and clinical teams to ensure smooth client transitions into care

• Support bed management, including admissions, discharges, and assignments

Compliance, Safety & Documentation

• Train and support staff on admission safety procedures, including:

• Body and belongings searches

• Documentation protocols

• Handling of secured/confiscated items

• Ensure all processes follow program policies and regulatory standards

• Maintain accurate documentation related to client belongings and intake procedures

• Uphold strict confidentiality of client and company information

Client Experience & Problem Resolution

• Respond to and resolve client concerns or grievances related to intake or belongings

• Maintain a welcoming and organized admissions environment

• Promote a positive, professional first impression for all clients entering treatment

Operational Support

• Provide coverage for intake and administrative roles as needed

• Assist with coordination of daily admissions activities

• Collaborate with clinical, nursing, and operations teams

Supervisory Responsibilities

• Direct day-to-day supervision of intake and administrative staff

• Monitor performance, provide feedback, and support team development

• Ensure efficient workflows and adherence to procedures

Qualifications

Required

• High School Diploma or GED

Preferred

• Experience in behavioral health admissions, intake, or healthcare front desk operations

• Prior supervisory or team lead experience

• Experience coordinating client intake workflows or admissions processes

Knowledge, Skills & Abilities

• Strong organizational and time management skills

• Ability to manage multiple priorities in a fast-paced environment

• Excellent interpersonal and customer service skills

• Ability to maintain professionalism and confidentiality

• Knowledge of behavioral health admissions and documentation requirements (preferred)

• Ability to train, coach, and support staff

• Strong problem-solving and conflict resolution skills

Why Join Pyramid Healthcare?

• Work with a mission-driven organization changing lives every day

• Gain leadership experience in a growing behavioral health organization

• Be part of a collaborative, team-focused environment

• Make a meaningful impact on individuals entering recovery

Apply Today

If you are passionate about delivering excellent service and leading teams in a behavioral health setting, we encourage you to apply today and grow your career with Pyramid Healthcare.

Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• 401(k) with Company Match

• Tuition Reimbursement

• Employee Recognition Programs

• Referral Bonus opportunities

• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

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