IT-Administrator (m/f/d)

Full Job Description

Do you love technology, find a solution to every IT problem, and make sure our team can work without interruptions?

Pammys has grown to over 1 million customers within just a few years and was recognized by the Financial Times as one of the fastest-growing e-commerce brands in Europe.

With our growing team and offices in Kiel and Hamburg, reliable and efficient IT plays a key role in keeping our day-to-day operations running smoothly.

That’s why we’re looking for an IT Administrator (m/f/d) to support our employees with technical questions, manage our hardware and IT infrastructure, and make sure our systems and workstations run reliably and securely – primarily in Kiel and, when needed, on-site at our Hamburg office

Your Mission

• Manage our laptops and IT equipment – from setup and updates to troubleshooting
• Act as the first point of contact for IT issues and technical questions from our employees
• Take care of our internet, Wi-Fi, and network infrastructure across our offices
• Set up new workstations and technical equipment for new team members
• Manage user accounts, access rights, and permissions across relevant tools
• Install and manage software and ensure devices are kept up to date
• Ensure the basic security of our IT devices and systems, including device encryption, secure configurations, updates, access controls, and endpoint security
• Monitor and maintain security-related settings on company laptops and other devices
• Troubleshoot everyday hardware and software issues and find quick, practical solutions
• Keep track of our IT equipment and take care of hardware procurement and replacements
• Maintain documentation of important IT processes, devices, access rights, and security settings
• Support our Hamburg office with IT-related topics and travel there when needed to resolve technical issues on-site
• Take care of general IT tasks and ensure our technical infrastructure works reliably across both locations

Qualifications And Requirements

• Previous experience in IT administration, IT support, or a comparable role
• Strong technical understanding and the ability to analyze and solve problems independently
• Good knowledge of Windows and/or macOS as well as common Office and SaaS applications
• Basic knowledge of networks, Wi-Fi, hardware, and user administration
• A good understanding of IT security basics, particularly device encryption, secure access, updates, permissions, and endpoint security
• A structured, reliable, and solution-oriented way of working
• A hands-on mentality and no hesitation to solve technical problems directly on-site
• Willingness to regularly travel between our Kiel and Hamburg offices when required
• The ability to explain technical topics clearly – even to colleagues without an IT background
• An independent working style and the initiative to identify areas for improvement yourself
• Good german & english skills

Why Us?

• An exciting hands-on IT role with a high level of responsibility
• A modern workplace in our Kiel office
• Varied responsibilities across our Kiel and Hamburg locations
• Short decision-making processes and a dynamic working environment
• The opportunity to actively build and improve our IT structures
• A team where you won’t simply work through tickets, but can genuinely make an impact
• An environment where practical solutions and initiative are valued

• Previous experience in IT administration, IT support, or a comparable role
• Strong technical understanding and the ability to analyze and solve problems independently
• Good knowledge of Windows and/or macOS as well as common Office and SaaS applications
• Basic knowledge of networks, Wi-Fi, hardware, and user administration
• A good understanding of IT security basics, particularly device encryption, secure access, updates, permissions, and endpoint security
• A structured, reliable, and solution-oriented way of working
• A hands-on mentality and no hesitation to solve technical problems directly on-site
• Willingness to regularly travel between our Kiel and Hamburg offices when required
• The ability to explain technical topics clearly – even to colleagues without an IT background
• An independent working style and the initiative to identify areas for improvement yourself
• Good german & english skills

Discovered directly from the employer’s published Personio open-positions XML feed. All public jobDescriptions sections were normalized into complete candidate-facing content.