Overview
Overview: SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work. We are seeking a Helpdesk Support Specialist to join our team! As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users. The candidate will respond to users' request for assistance by phone, in person, or via he
Full job description
Overview: SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work. We are seeking a Helpdesk Support Specialist to join our team! As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users. The candidate will respond to users' request for assistance by phone, in person, or via help desk ticket, generally handling routine technical issues while seeking guidance on more complex issues. The candidate will apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures. The candidate will maintain the helpdesk system and ensure technical support issues are escalated to the appropriate level for resolution. The candidate will install and modify corporate computers and associated network hardware, software, and peripherals. The candidate will diagnose hardware and software, and operator problems, taking remedial actions or recommends procedural changes. The candidate will create new user accounts and build new laptops, loading and configuring operating systems and applications. The candidate will provide mee
How to apply: https://www.themuse.com/jobs/simventionsincglassdoor46/ithelpdesk-support-specialist-836aea
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