IT Service Desk Consultant

Full Job Description

IT SERVICE DESK CONSULTANT (2 POSTS)

(Payclass 9; T1 Contract positions for 8 months)

Customer Services Division

Information & Communication Technology Services (ICTS)

Customer Services Division (CSD) is a division of the Information & Communication Technology Services (ICTS) department. The division is responsible for the IT Service Desk, student computer lab management services, IT installations, classroom support services, service level agreements, training, and communicating with the University community on behalf of ICTS. The IT Service Desk offers phone services (including the University’s switchboard) as well as desktop support for UCT staff and students.

We are looking for dynamic, motivated, and organized people to join our IT Service Desk team to support staff and students with their ICT needs both telephonically and onsite.

Requirements for the posts:

• Grade 12 or a technical equivalent qualification.

• Current A+ (not older than 3 years), Microsoft or Apple MAC certification or equivalent qualification.

• At least 2 years' relevant work experience in a customer-focused IT support position.

• An unendorsed code 8 driver’s licence.

Key responsibilities include:

• Capturing support requests.

• Researching and providing accurate and comprehensive solutions to customers via telephone and onsite.

• Participating in team projects, as well as research and development of services and products.

• Coach and mentor junior colleagues.

Skills required:

• Excellent working knowledge of the use of common IT hardware and software applications

• Strong customer service ethic

• Excellent problem-solving skills for Microsoft and Apple Mac

• Excellent written and spoken communication skills

• Business and technical writing skills

• Ability to coach and mentor junior colleagues.

For detailed information about this post, please view the position description on the following link: (view).

The annual remuneration package, including benefits, is between R336 151 and R531 313 per annum.

To apply, please visit the UCT Internal Careers site (For Internal Applicants) and (For External Applicants) to create a profile and submit your application. Please complete/attach the following to your profile before submitting your application:

• A motivation letter, outlining how your expertise aligns with the position's requirements

• A detailed Curriculum Vitae (CV).

• Highest qualification.

• Current A+ (not older than 3 years), Microsoft or Apple MAC certification, or equivalent qualification.

• Copy of your ID.

• Copy of your valid driver's licence.

• Three referee names, which must include their title and name, position details, relationship with you, their e-mail address and telephone number.

An application which does not comply with the above will be regarded as incomplete and might not be considered. Only shortlisted candidates will be contacted and maybe required to undergo competency assessments. References may be requested by UCT at any stage of the selection process.

Any enquiries for this position are to be addressed to Ms Hlubi Ntsizi at hlubi.ntsizi@uct.ac.za or 021 650 3831. Please do not send or submit job application/CV via this e-mail.

Telephone: 021 650 3831 Website: www.icts.uct.ac.za

Reference number: ID1522 Closing date: 9 October 2026

UCT is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups. Our Employment Equity Policy is available at https://uct.ac.za/oic/employment-equity.

When you apply for a position at UCT, we collect your personal information to assess your application, communicate with you, and coordinate interview logistics. Information such as race, gender, nationality, and disability status is used to support our Employment Equity obligations. We also verify your references, qualifications, conduct criminal and, for certain roles, credit checks. For more information about how the University of Cape Town uses personal information and your rights, please email popia@uct.ac.za

The University reserves the right to extend the closing date for applications if deemed necessary and reserves the right to make no appointment.

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