IT Specialist

Job Summary: Based in NYC only. This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management . Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.   EDI Operations – Mandatory & Critical Function   Set up and manage new EDI connections for new trading partners   Connect SAP ECP customer master to EDI profiles after customer creation   Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12   EDI Platform experience (Intertrade, SPS, Cleo, etc)   EDI file read/edit experience is a must   Handle EDI mapping, configuration, onboarding, testing, and go ‑ live   Monitor daily EDI transactions and troubleshoot failures proactively   Work closely with EDI vendors to ensure SLA delivery and issue resolution   Support business & sales teams in improving EDI automation and accuracy   Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.   End ‑ User Computing & IT Operations   Oversee Windows & macOS troubleshooting   Lead hardware/software lifecycle: procurement, setup, maintenance   Ensure timely resolution of IT tickets with improved service quality   Maintain IT documentation, SOPs, and operational standards   Vendor, HQ & Stakeholder Management   Manage relationships with EDI, network, SAP, and hardware vendors   Coordinate with HQ IT for ERP alignment, compliance, and escalations   Support cross ‑ functional IT projects and initiatives   IT Helpdesk    Provide IT support to end users.     Respond to IT requests and inquiries in a timely manner.    Monitor and ensure proper functioning of IT systems/applications.   Qualification and Experience:   Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory    At least 1-3 years of experience in an IT role   2+ years- experience managing projects and people.   Must be able to work in the NY office at least three times per week   Experience working with multiple stakeholders.   Strong IT operational background    Bilingual (Korean-English) is required     Skill Sets   Analytical and problem-solving skill   Strong written and oral communication   Good interpersonal & communication skills   Able to conduct research into application and software issues   Personal Attributes   Willing to work beyond contractual work hours when required   The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)   Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)   Meticulous, analytical and independent   Possess a strong sense of urgency, able to prioritize and meet deadlines   A confident self-starter with a high level of drive    Self-motivated, committed, determined, diligent and trustworthy nature   Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required   Good listener and be a dedicated team player, willing to help others    

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