IT Support Engineer

Official role information

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2 class="mt-3 -mb-1 text-[1.125rem] font-bold" data-sourcepos="3:1-3:18;23-40">About the role</h2> <p class="font-claude-response-body break-words whitespace-normal" data-sourcepos="5:1-5:111;42-152">The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. This role is based in our Dublin office, with a 4-day-per-week in-office expectation.</p> <h2 class="mt-3 -mb-1 text-[1.125rem] font-bold" data-sourcepos="15:1-15:24;924-947">Key responsibilities</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)ul]:pb-1 [&amp;:not(:last-child)ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="17:1-30:60;949-2140"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="17:1-17:143;949-1091">Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="18:1-18:137;1092-1228">Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="19:1-19:99;1229-1327">Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="20:1-20:95;1328-1422">Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="21:1-21:55;1423-1477">Handle escalations that need cross-team coordination</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="22:1-22:68;1478-1545">Join an on-call rotation for urgent issues outside business hours</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="23:1-23:91;1546-1636">Provide hands-on support for user technology, AV systems, conference rooms, and printers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="24:1-24:58;1637-1694">Communicate clearly with users at every technical level</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="25:1-25:108;1695-1802">Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="26:1-26:98;1803-1900">Spot patterns in support requests, surface recurring issues, and flag opportunities to automate</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="27:1-27:74;1901-1974">Help streamline onboarding and other high-volume operations as we scale</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="28:1-28:35;1975-2009">Contribute to automation efforts</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="29:1-29:71;2010-2080">Maintain and improve device management, identity, and access systems</li> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="30:1-30:60;2081-2140">Write scripts (Bash, Python) to automate repetitive tasks</li> </ul> <h2 class="mt-3 -mb-1 text-[1.125rem] font-bold" data-sourcepos="32:1-32:26;2142-2167">Minimum qualifications</h2> <ul class="[li&amp;]:mb-0 [li&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" data-sourcepos="34:1-44:71;2169-2956"> <li class="font-claude-response-body whitespace-normal break-words pl-2" data-sourcepos="34:1-34:70;2169-2238">Hands-on IT support experience, ideally in a fast-paced environment</li> <li class="font-claude-response-body whitespace-…

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