Overview
Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a freelance, part-time and flexible basis. Responsibilities Provide remote support to users in a Microsoft 365 environment. Provide support for Outlook, Teams, Office and Microsoft Defender. Manage users and permissions. Troubleshoot day-to-day IT issues. Set up and configure new PCs and software. Provide support for email security solutions, namely Mimecast. Remotely monitor endpoints using RMM tools, ideally NinjaOne. Support hardware management and ordering. Document basic IT processes. Requirements Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles; Hands-on experience supporting Microsoft 365 environments; Good troublesho
Full job description
Description
Full Job Description
Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.
We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a freelance, part-time and flexible basis.
Responsibilities
- Provide remote support to users in a Microsoft 365 environment.
- Provide support for Outlook, Teams, Office and Microsoft Defender.
- Manage users and permissions.
- Troubleshoot day-to-day IT issues.
- Set up and configure new PCs and software.
- Provide support for email security solutions, namely Mimecast.
- Remotely monitor endpoints using RMM tools, ideally NinjaOne.
- Support hardware management and ordering.
- Document basic IT processes.
Requirements
- Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
- Hands-on experience supporting Microsoft 365 environments;
- Good troubleshooting and problem-solving skills;
- Ability to work independently and provide effective support remotely;
- Good communication skills and a strong level of English, for interaction with the client;
- A proactive and service-oriented approach.
Nice To Have
Experience with any of the following will be considered a plus:
- Mimecast
- NinjaOne or other RMM platforms
- Cyber Essentials
- Microsoft Defender
- Endpoint and device management
Benefits
- Freelance collaboration – approximately 10 hours per month (part-time)
- 100% remote (based in Portugal)
- Flexible working hours
- International working environment
- Opportunity to work with modern Microsoft-based IT environments
If you're an experienced IT Support professional looking for a flexible, fully remote freelance and part-time opportunity, we'd be happy to hear from you.
Tips for this job
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Verification notes
Discovered directly from the employer’s public Workable account endpoint with details=true where supported. Public description, responsibilities, requirements and benefits were normalized into complete candidate-facing sections. Complete structured details were extracted from the public authoritative source while preserving the original application link.
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