Overview
At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation. This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people. No legal degree required - what matters is your ownership mindset, curiosity, and ability to deliver results with precision. Proposed salary: 970 EUR gross/mth + performance bonus after 3 months. What you will drive: Engage with airlines and partners to progress cases toward compensation outcomes. Review and
Full job description
Full Job Description
At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation.
This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people.
No legal degree required - what matters is your ownership mindset, curiosity, and ability to deliver results with precision.
Proposed salary: 970 EUR gross/mth + performance bonus after 3 months.
What you will drive:
- Engage with airlines and partners to progress cases toward compensation outcomes.
- Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
- Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
- Prepare cases for handover to external partners when formal proceedings become necessary.
- Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
- Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
Requirements
What you’ll achieve in your first 12 months:
- Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
- Deliver strong accuracy and SLA performance.
- Build effective collaboration with internal teams.
- Develop a solid understanding of airline regulations and claim processes.
- Gradually gain exposure to more complex or escalated (legal-stage) cases.
- Be recognized as a reliable, high-impact team member.
What sets you apart:
- Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus) - you will be working in Legal Support.
- Strong attention to detail and ability to follow structured procedures.
- Curiosity and eagerness to learn about aviation, law, and international regulations.
- Comfort working in a fast-paced, performance-driven environment.
- Proactive mindset with strong ownership and accountability.
- Clear communication skills and fluency in English.
Benefits
Perks and Benefits:
- Personal education, leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalised progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and parties.
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
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Verification notes
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