Korean-Speaking Customer Experience Officer

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.

• Perform personal clientele analysis and take actions as required.

• Handle client inquiries appropriately and ensure that high level service is provided.

• Promote available products and services to clients.

• Develop and maintain excellent relationships with prospective and existing clients.

• Cooperate effectively with other departments as required.

• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.

• Client handling experience in the financial services sector is a definite plus.

• Fluent Korean speaker with excellent oral and written skills in English.

• Ability to multitask and maintain a high-level of organization.

• Outstanding communication and interpersonal skills.

• Excellent computer literacy.

• Valid work permit required.

Benefit from:

• Attractive remuneration package

• Intellectually stimulating work environment

• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You:

• Let’s Connect – Intro Chat with Talent Acquisition

• Deep Dive – First Interview with Your Future Team

• Speak Your Strength – Language Proficiency Check

• Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!

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