Overview
The Fulfillment Center Learning Area Manager (LAM) is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Learning Area Manager actively manages a team of training specialists and shift managers including their development and overall productivity. The LAM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LAM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Area Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures
Full job description
Full Job Description
The Fulfillment Center Learning Area Manager (LAM) is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Learning Area Manager actively manages a team of training specialists and shift managers including their development and overall productivity. The LAM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, PE Field Team and Business Partners, LAM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Area Manager oversees the day to day operations of the learning organization within the Fulfillment Center including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.
Key job responsibilities
- Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
- Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
- Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
- Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
- Is a Continuous Improvement SME.
- Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
- Simplifies complex information to construct executable plans.
- Effectively composes verbal and written communication and identifies the appropriate forum for each.
Basic Qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Experience in managing teams
- Experience in operations management
Preferred Qualifications
- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
- Experience with end-to-end project management, or experience in a fast-paced, high-tech company
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Requirements & qualifications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Bachelor's degree or equivalent Experience in managing teams Experience in operations management
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