Learning & Development Manager

Full Job Description

Partner with business leaders and cross-functional teams to define learning priorities, requirements, and measures of success. Collaborate with subject matter experts to develop, maintain, and evolve learning content, standards, and program frameworks that reflect changing business needs and industry trends. Deliver learning programs across multiple modalities including in-classroom, virtual, and on-demand courses. Design and develop engaging learning content by applying proven instructional design principles, ensuring materials are learner-centric, interactive, and aligned to business objectives Establish AI-first content approach, including when to leverage assistants vs curate or create content manually. Provide expert guidance on data analytics to evaluate trends, tell the data story, identify capability gaps, improve benchmarking, and drive learner-centric priorities. Lead end-to-end curriculum lifecycle, including program governance, operational readiness, launch planning, program maintenance, and periodic refresh cycles based on data. Partner with Marketing, Sales, Product Marketing and other teams for promotional opportunities to highlight new content and generate support for external learning programs. Travel to key client sites in North America to deliver in-classroom and bootcamp workshops for key programs (some international travel is possible). Master's Degree or equivalent 1+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education Master's Degree or equivalent AND 6+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience. Experience owning learning strategy, then executing the creation, delivery, management, and analytics of learning programs in partnership with business stakeholders. Experience with Learning technology to create and manage courses, AI for program management and content creation, and LMS platforms. Experience modernizing content creation, evolving content libraries, and using modern technology/AI to improve speed, quality, and internal processes. Analytical experiences, data driven measurement success, and problem-solving skills with experience using data to drive recommendations and program improvements. Experience in Digital Advertising or a global sales organization. Experience designing learning curriculum across multiple formats, tailoring it to different audiences. 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience. Proven experience leading complex, cross‑functional programs that span multiple teams, stakeholders, or feature areas, with demonstrated ability to define strategy, evaluate customer and market signals, and prioritize initiatives across a portfolio of work. Demonstrated ability to identify unmet or emerging customer needs through both quantitative (e.g., usage data, telemetry, operational metrics) and qualitative (e.g., customer interviews, listening systems, market trends) insights and translate those needs into scalable solutions or program improvements. Ability to operate effectively in highly ambiguous environments, independently scoping problems, defining success criteria, and driving execution across organizational boundaries.

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