Logistics Technician Manager

Full Job Description

Customer Service Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication. Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team up to headcount cap. Engages with internal and external stakeholders, maintaining relationships with vendors and providing oversight, to manage issues as they arise. Ensures all data bearing devices (DBDs) are destroyed within the allotted time, and all data bearing devices leaving premises do not contain customer information. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary, managing external vendor relationships. Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams. Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively and inventory parts are properly stored. Ensures items logged within Intelligence Communication Manager (ICM) are resolved and deals with the escalated issues. Enables strategies for space optimization, driving identification of opportunities to improve inventory to address space constraints, driving new build design and availability of inventory or storage rooms. Ensures escalations are resolved, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities. Collaborates with internal stakeholders to influence workstreams towards a more simplified and/or automated approach by evolving processes, services, and solutions to increase efficiency and manage costs. Ensures completion of required security and data management training and complies with security and data management procedures/policies. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Enable success across boundaries. Provides thought leadership on established methodologies and monitors outcomes for the overseen region(s). Prepares and presents internal and external briefings detailing current and projected procurement execution models. Ensures Data Center has what it needs to be successful to meet new demands. Works directly with the supply base to process price validation and deliver a single, accurate price to draft the PO in conjunction with senior leadership and procurement team. Contributes to risk management standards with appropriate internal teams for assigned equipment, organization, or services to improve processes or stakeholder satisfaction. Coordinates with internal stakeholders, such as Engineering and Global Procurement Team, to order major equipment. Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts). Works with internal stakeholders as needed related to finances around incorrectly handled RMA and non-RMA warranties. High School Diploma AND 3 years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, or a related field OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. 6+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience. 1+ year(s) project management experience. Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, or equivalent.

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