Maintenance Manager

The Maintenance Manager will be responsible for managing the technical maintenance and workshop function within XAD's Auto Division. The role will focus on vehicle inspection, diagnosis, repair planning, preventive maintenance, technician productivity, parts control, quality checks, workshop safety, and timely completion of maintenance jobs.

The Maintenance Manager will ensure that all workshop activities are technically sound, properly supervised, safely executed, commercially controlled, and aligned with customer commitments agreed by the service team.

Day-to-day task execution will be handled by the Maintenance Supervisor, technicians, helpers, and workshop support team.

Key Responsibilities

1. Workshop & Maintenance Management

Manage daily workshop activities including inspections, diagnostics, repairs, servicing, testing, preventive maintenance, and final quality checks.

2. Technical Diagnosis & Repair Control

Review diagnosis, repair recommendations, required parts, labour estimates, and technical solutions before work execution.

3. Job Allocation & Workshop Planning

Allocate jobs to Maintenance Supervisors and technicians based on skill level, job urgency, workload, tools, and delivery commitments.

4. Quality Assurance

Ensure completed jobs are inspected before release, repeat complaints are reduced, and repairs are completed as per required technical standards.

5. Technician Productivity

Monitor technician productivity, attendance, job completion, idle time, discipline, and overall workshop efficiency.

6. Preventive Maintenance Planning

Develop and monitor preventive maintenance schedules for company vehicles, customer vehicles, fleet customers, and service contract customers.

7. Parts & Material Control

Validate spare parts requirements, control parts consumption, prevent wastage, and coordinate with procurement/stores for timely availability.

8. Tools, Equipment & Workshop Readiness

Ensure workshop tools, equipment, diagnostic devices, lifts, safety equipment, and work areas are properly maintained and available.

9. HSE & Housekeeping Compliance

Ensure workshop activities comply with safety standards, PPE requirements, housekeeping expectations, and company HSE procedures.

10. Technical Reporting & Escalation

Report workshop performance, major technical issues, delays, rework, parts shortages, manpower gaps, and quality concerns to the Manager – Auto Division.

Required Experience

• 7+ years of experience in automotive maintenance, workshop operations, fleet maintenance, mechanical repairs, or technical service management.
• Minimum 3 years in a workshop management, maintenance management, or technical supervisory role.
• Strong experience in vehicle diagnosis, repair planning, preventive maintenance, quality control, and technician supervision.
• UAE automotive workshop or fleet maintenance experience preferred.
• Strong understanding of workshop workflow, tools, diagnostic systems, spare parts, repair methods, safety, and technical documentation.
• Experience managing technicians, supervisors, helpers, subcontracted repair providers, and parts coordination.

Qualification

• Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Engineering, Automobile Technology, or related discipline preferred.
• Technical certification in automotive maintenance, diagnostics, or workshop management will be an advantage.
• Candidates with strong hands-on workshop experience and proven technical leadership may also be considered.

Key Skills & Competencies

Area

Requirement

Automotive Maintenance

Strong understanding of vehicle systems, servicing, repairs, diagnostics, and preventive maintenance

Workshop Management

Ability to manage daily workshop activities, manpower allocation, job priorities, and repair timelines

Technical Diagnosis

Ability to validate technical issues, repair methods, parts requirements, and quality standards

Quality Control

Ability to reduce rework, repeat complaints, poor workmanship, and unnecessary repairs

Technician Supervision

Ability to lead supervisors, technicians, helpers, and workshop support staff

Parts Control

Ability to control spare parts usage, wastage, ordering, and availability

HSE Compliance

Ability to enforce safe working practices, PPE, housekeeping, and workshop safety

Cost Awareness

Understanding of labour productivity, parts cost, repair profitability, and job efficiency

Reporting

Ability to prepare workshop reports, productivity reports, delay logs, and technical escalation summaries

Key Performance Indicators

KPI Area

Measurement

Workshop Productivity

Technician utilization and productive hours achieved

Job Completion

Assigned maintenance jobs completed within agreed timeline

Quality Performance

Repeat repair, rework, and customer comeback rate reduced

Diagnosis Accuracy

Correct diagnosis and repair recommendation achieved

Preventive Maintenance

PM schedules completed on time

Parts Control

Parts usage, wastage, and unauthorized consumption controlled

Safety Compliance

Workshop HSE, PPE, and housekeeping compliance maintained

Equipment Readiness

Tools, equipment, lifts, and diagnostic devices kept operational

Manpower Discipline

Technician attendance, output, and discipline monitored

Reporting Discipline

Workshop performance reports submitted on time

Role Boundary

The Maintenance Manager is responsible for technical maintenance leadership, workshop control, repair quality, manpower productivity, parts validation, preventive maintenance, and safety compliance.

The role is not responsible for overall business growth, divisional revenue strategy, customer acquisition, or final commercial decisions. These remain with the Manager – Auto Division. The role is also not responsible for front-end customer service management, which remains with the Operations Manager – Service. However, the Maintenance Manager must provide accurate technical input, realistic repair timelines, and proper workshop support to ensure service commitments are achieved.

Preferred Candidate Profile

The ideal candidate should be a technically strong automotive maintenance professional with practical workshop experience, diagnostic capability, team supervision skills, and quality control discipline.

He should be able to manage technicians, control repair quality, reduce rework, plan preventive maintenance, manage workshop capacity, and support the Auto Division's commercial objectives through efficient technical execution.

The candidate should not be only a senior mechanic. The role requires someone who can manage the workshop as a disciplined technical operation with proper controls, reporting, safety, and productivity focus.

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