Overview
Manager Customer Complaint Management at Talents Tide — Dubai, United Arab Emirates. # We are seeking an experienced **Manager Customer Complaint Management in Dubai** to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity. ## **Key Responsibilities** - Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions. - Analyze recurring issues, identify root causes, and recommend process enhancements. - Collaborate with cross-functional teams to implement corrective and preventive actions.
Full job description
Key Responsibilities
- Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.
- Analyze recurring issues, identify root causes, and recommend process enhancements.
- Collaborate with cross-functional teams to implement corrective and preventive actions.
- Ensure compliance with internal policies and regulatory standards.
- Prepare regular reports on complaint trends, insights, and service improvements.
- Engage with senior stakeholders and external bodies to resolve escalated cases.
- Use data and customer feedback to drive service quality and experience enhancements.
Qualifications
- Bachelors degree in Business or related field (Masters preferred).
- 4-6 years experience in complaint management or customer service, with managerial exposure.
- Strong communication, analytical, and stakeholder-management skills.
- Proficiency in CRM systems and Microsoft Office.
- Knowledge of industry regulations and customer service best practices.
Due to the high volume applications only shortlisted candidates will be contacted.
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