Overview
Requisition ID 2026-4312 Job Summary Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Health Care System Location: Onsite; Aurora, CO Salary Range: $22.99, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages,
Full job description
Full Job Description
Requisition ID
2026-4312
Job Summary
Job Summary
Job Title: Medical Support Assistant
Department: Department of Veterans Affairs
Healthcare System: VA Health Care System
Location: Onsite; Aurora, CO
Salary Range: $22.99, $5.09 H&W
Work Schedule: Full-time
Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities:
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Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
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Receive and respond to incoming calls, secure messages, and Veteran inquiries
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Conduct patient check-ins and check-outs
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Review, verify, and update demographics, insurance, and other patient data in VA systems
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Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
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Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
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Coordinate care across internal VA services and external providers when applicable
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Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
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U.S. citizenship
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High school diploma or GED required
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Oral and written proficiency with English.
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Basic medical terminology knowledge
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Minimum of 6 months’ customer service experience
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At least 1 year of clerical, call center, or healthcare administrative experience
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Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
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Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
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Ability to pass a federal background investigation and obtain Tier 1 security clearance
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Verification notes
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