Motor Claims Fraud Handler

About The Role

Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Motor Claims Handlerto join our Claims UK team.

Claims First Responders are the first port of call for Prima drivers when something goes wrong. You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too. You will kick off the process of putting things right, so that our customer can get back on the road as quickly and as seamlessly as possible.

At Prima, we want to make things fast, fair, and straightforward, including when customers need to make a claim. As a Claims First Responder, you will be at the very forefront of making that happen for our customers across the UK.

Excited to make an impact? Here are the details

What You'll Do

• End-to-End Investigation: Take full ownership of a portfolio of suspected opportunistic and organised fraudulent motor claims, including Accidental Damage (AD), Personal Injury (PI), and Credit Hire (CH).

• Intelligence & Evidence Gathering: Analyse files to spot subtle inconsistencies. Conduct open-source intelligence searches and utilise industry databases (e.g., CUE, SIRA, MIAFTR, CIFAS) to build robust case strategies.

• Desktop Interviews: Conduct direct, detailed phone interviews with policyholders, third parties, and witnesses to validate statements and challenge discrepancies.

• Supplier Management: Appoint and direct external service providers, including forensic motor engineers, investigators, and panel solicitors.

• Resolution & Repudiation: Make firm, legally grounded decisions on case repudiation, policy voidance, or findings of Fundamental Dishonesty.

• Reserving: Ensure claim files are reserved accurately in line with company philosophy while consistently meeting agreed SLAs and fraud-saving targets.

• Fraud Prevention & Impact: Apply proactive fraud detection methods to directly safeguard Prima’s loss ratio and support long-term business growth.

• Regulatory Compliance: Adhere strictly to FCA/PRA regulations, Data Protection/GDPR laws, TCF standards, and Consumer Duty guidelines.

What We’re Looking For

• 2+ years of proven experience in handling motor insurance claims, with a dedicated background in identifying and investigating motor fraud.

• Strong understanding of UK motor liability, indemnity, bodily injury, credit hire, and relevant legal/litigation frameworks.

• Strong problem-solving skills with a keen eye for detail when identifying red flags across complex claim documentation.

• Excellent verbal and written communication skills to handle challenging conversations, conduct detailed interviews, and negotiate repudiations effectively.

• Adaptable, self-motivated, and comfortable thriving in a fast-paced, growing business environment.

Additional information

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

🤸Work Your Way: Enjoy hybrid working, with a mix of home and office days.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. 🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support. Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.

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