Network Operations Analyst

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads. Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;

Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;

Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;

Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;

Plan and support network expansions, topology changes, and capacity improvements;

Maintain accurate and up-to-date network documentation, procedures, and incident records;

Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;

Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Advanced English communication skills (B2 level or higher), both written and spoken;

Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);

Solid understanding of networking fundamentals and protocols, including:

Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree

IP networking: ARP, Subnetting, ACLs, DHCP

Routing: BGP, OSPF

Transport & management: TCP, UDP, SNMP, NTP, SSH

Troubleshooting tools: Ping, Traceroute

Proven ability to troubleshoot production environments with a hands-on and analytical approach

Strong prioritization skills and ability to operate calmly under pressure

Clear communication skills, with the ability to explain technical topics to different audiences

Proactive mindset and willingness to continuously learn and improve;

Cisco CCNA certification (required); higher-level certifications are a plus

Nice to Have

Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;

Previous experience in ISP, data center, or large-scale infrastructure environments;

Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);

Experience interacting directly with carriers and transit providers.

Best team ever. Legit. (Sorry other teams)

Flexible work (remote-friendly & balanced schedules)

Birthday leave—celebrate yourself 🎉

Generous parental leave program.

Health & wellness program

Global team of experts who love what they do

Recognition programs that actually mean something

Access to an innovative and collaborative culture where your impact is visible.

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