Operation Manager - Furniture Retail

The Retail Operations Manager is responsible for overseeing and managing the activities of retail stores to ensure smooth operations and alignment with the company’s strategic goals. This includes leading the operations process, driving performance improvements, developing operational strategies, and ensuring world-class customer service.

Duties and Responsibilities:

1. Strategic Planning and Implementation:

• Develop and implement strategies and solutions to drive operational change and improvement.
• Assist in creating and deploying productivity standards and goals in line with the company's business plan.

2. Operations Management:

• Manage the end-to-end sales order process, from placement to installation, including capacity planning.
• Plan, direct, and coordinate all aspects of distribution management, delivery, repair, and facility activities.
• Ensure compliance with company policies and local regulations.

3. Leadership and Team Management:

• Lead and support departmental heads and workforce teams to achieve operational excellence.
• Perform administrative management activities, including hiring, employee development, pay administration, and team motivation.

4. Performance and Quality Assurance:

• Review and evaluate cost-effectiveness, consistency, quality, and performance against company standards, addressing discrepancies as needed.
• Implement processes to ensure accurate, timely delivery of high-quality products to customers.

5. Customer Service Excellence:

• Strive to achieve world-class customer service by optimising operations systems and workflows.
• Work closely with department heads to resolve customer issues and implement continuous process improvements.

6. Process and Productivity Improvement:

• Assist in developing and implementing productivity methods and service measures.
• Recommend innovative ideas or modifications to the VP of Operations for process improvement.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in retail operations or a similar role, with leadership responsibilities.
• Strong problem-solving, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in operational software and tools, as well as familiarity with regulatory compliance standards.

Key Competencies:

• Strategic thinking and planning.
• Leadership and team management.
• Customer-focused approach.
• Process improvement and innovation.
• Performance monitoring and quality assurance.

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