Operations Lead - Debt Collection

About the company

Everyone's story matters. Come shape your story with us at Riverty.

But where does that take you?

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 12 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more: We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

Full job description

We are looking for an Operations Lead - Debt Collection

(permanent, full-time) Join our team at our location in Turku – flexible working conditions available

Do you combine strategic height with a hands-on mindset, and enjoy leading people, performance and continuous improvement in a regulated environment? As Operations Lead - Debt Collection Finland, you will play a key role in ensuring strong customer service and delivery in line with Riverty’s business strategy by optimizing quality and processes.

You will work in close cooperation with the Operations Lead Sweden/Finland to secure the optimal running of our day-to-day debt collection business, while representing the function in our operational management team and cross-country initiatives.

What you’ll do

• Set direction & translate strategy into execution: define clear, achievable goals for the team and steer priorities that support our strategy.
• Lead and develop the team: supervise day-to-day operations (task assignment, coaching, performance management) and create engagement, drive and efficiency.
• Secure compliant, risk-aware operations: ensure daily business is run in line with internal regulations (legal) and internal policies and guidelines, with strong focus on risk factors.
• Run performance through KPIs and data: evaluate overall performance by gathering, analyzing and interpreting operational metrics; identify challenges early and resolve issues arising in daily operations.
• Improve quality, customer satisfaction and efficiency: evaluate business procedures, implement best practices and strengthen quality control, together with Operations Lead Sweden/Finland and operational excellence stakeholders.
• Partner with key stakeholders and clients: build strong relationships across Sales, Product and other management functions; meet key clients/prospects and support sales from an operational perspective.
• Support profitable operations: review financial information and adjust operational processes to promote profitability in line with goals and budgets.

Qualifications and requirements

What you bring

• Experience: minimum 3 years in the industry (debt collection / similar operational environment).
• Education: University / University of Applied Sciences (AMK) degree in business (or equivalent).
• Languages: fluent Finnish & English.
• Leadership capability: confident acting as a supervisor with the ability to engage, retain and develop team members, including identifying training needs together with HR.
• Operational and stakeholder strength: comfortable working across teams and functions in versatile situations, including international collaboration.

Skills that help you succeed

You are strong in:

• Business Process Improvement & Continuous Improvement
• Change Management
• Cost Optimization & Cost/Benefit Analysis
• KPI/Metric Monitoring, Performance Monitoring & Productivity Management

Why Riverty

You’ll join a business where operational excellence, client value and responsible collections go hand in hand. You will have real influence on how we deliver, improve and develop our position in Finland, together with experienced colleagues across borders and functions.

ApplicationPlease submit your application via our recruitment portal. To ensure a smooth review process, please submit your CV in English.

Hiring manager: Daniel Ryttare (Operations Lead Sweden & Finland).

Selection is ongoing, so please apply as soon as possible.

Additional information

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The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

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What you bring

• Experience: minimum 3 years in the industry (debt collection / similar operational environment).
• Education: University / University of Applied Sciences (AMK) degree in business (or equivalent).
• Languages: fluent Finnish & English.
• Leadership capability: confident acting as a supervisor with the ability to engage, retain and develop team members, including identifying training needs together with HR.
• Operational and stakeholder strength: comfortable working across teams and functions in versatile situations, including international collaboration.

Skills that help you succeed

You are strong in:

• Business Process Improvement & Continuous Improvement
• Change Management
• Cost Optimization & Cost/Benefit Analysis
• KPI/Metric Monitoring, Performance Monitoring & Productivity Management

Why Riverty

You’ll join a business where operational excellence, client value and responsible collections go hand in hand. You will have real influence on how we deliver, improve and develop our position in Finland, together with experienced colleagues across borders and functions.

ApplicationPlease submit your application via our recruitment portal. To ensure a smooth review process, please submit your CV in English.

Hiring manager: Daniel Ryttare (Operations Lead Sweden & Finland).

Selection is ongoing, so please apply as soon as possible.

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