Overview
Operations Manager
Full job description
Operations Manager
Our company is looking for an Operations Manager to start immediately!
The Role: We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.
You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success You are a passionate people-person who builds strong relationships with your team, other departments, and customers You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle You value structure and ensure that policies are well-enforced
Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs Monitor all accounts and perform regular health checks to address all issues with well-informed solutions Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings Provide weekly coaching to tackle quality issues and to provide constructive feedback Create and improve incentive programs for team members to motivate them to perform well Other weekly, monthly, quarterly ad hoc tasks as assigned
Proven operations management experience in a BPO environment or similar At least 1-year experience working in the Virtual Assistant industry Excellent written and verbal English communication skills Tech savvy and a fast learner Adaptable and flexible
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