Overview
Operations Manager / Director at Caliberly — Dubai, United Arab Emirates. #### **Key Responsibilities:** - Oversee daily operations of the towing services, ensuring timely and effective service delivery. - Manage the entire operations team, providing leadership, coaching, and performance management. - Coordinate and allocate fleet vehicles to ensure the efficient delivery of services. - Monitor and improve operational performance to ensure customer satisfaction and efficiency. - Implement policies and procedures that align with industry standards and company objectives.
Full job description
Key Responsibilities:
- Oversee daily operations of the towing services, ensuring timely and effective service delivery.
- Manage the entire operations team, providing leadership, coaching, and performance management.
- Coordinate and allocate fleet vehicles to ensure the efficient delivery of services.
- Monitor and improve operational performance to ensure customer satisfaction and efficiency.
- Implement policies and procedures that align with industry standards and company objectives.
- Ensure compliance with safety regulations, environmental standards, and other legal requirements.
- Track and manage fleet performance, including regular maintenance and equipment audits.
- Optimize operational processes to reduce costs while improving service quality.
- Prepare and present operational reports and KPIs to senior management.
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Verification notes
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