Operations Manager-Facilities Management Soft Services

We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management in Dubai.

Scope: Operations Manager-Facilities Management Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

Financial

• Ensure daily deployments to be maintained as per the contractual.
• Ensure invoices information and client approvals to share to within the stipulated time frame.
• Ensure to monitor all contract spending under the budgetary line.
• Ensure contractual KPIs are maintained as per scope.
• Identify and implement cost saving initiatives without compromising on service standards.
• Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained.

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.
• Maintain healthy and effective business communication with Internal department.
• Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the contracts.
• Timely actions on client escalations and other operational needs.
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
• Ensure all cleaning operations comply with health and safety regulations and company policy.
• Provide training staff in safe cleaning practice and proper use of cleaning chemicals and equipment.

Process

• Ensure the work schedules to be created in line with contractual scope for seamless delivery.
• Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis.
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client.
• Effective utilization of CAFM systems
• Maintain accurate records of cleaning activities, staff performance inventory levels and financial performance.
• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics.
• Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
• Conduct regular inspections of cleaning activities and site to ensure quality standards are met.
• Develop and maintain a system for client feedback to continuously improve the service delivery.

Innovation

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Creating customized cleaning solutions.

Selection Criteria

• 3- 5 years’ experience in a similar capacity
• Bachelor’s degree
• Certified in BICS preferred
• Excellent English written and communication skills.
• Valid UAE driving license.
• Extensive knowledge of computer/ reporting systems
• Excellent knowledge of CAFM systems.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• Regular travel to client sites for inspections and meetings
• May require working outside of regular business hours to meet client needs.

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