Operations Manager, Inside Sales

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment

What does it mean to be an Inside Sales Manager with GLS? As an Inside Sales Manager, you will be responsible for the management of all aspects of your assigned team. You will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to ensure business opportunities are maximized.

Directly supervise 10+ employees

Exercise management authority concerning staffing, performance evaluations, and terminations

Review and approve employee time sheets and requests for time off

Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis

Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations

Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement

Conduct team meetings and continuous training sessions with respective team or the department

Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed

Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies

Handle escalated calls and disputes and maintain professional phone etiquette skills

Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company

Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

Minimum of bachelor’s degree required

Minimum of two (2) years experience in a supervisory or leadership position

Experience with consumer lending/auto financing a plus

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Exceptional interpersonal skills

Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities

Ability to handle multiple tasks during constantly fluctuating business volume

Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff

Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required

Excellent oral and written communication skills

This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times

Talk and hear to exchange accurate information

Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

The position does not require travel

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