Order Fulfillment Associate - Romeoville, IL

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As a Fulfillment Associate, you will play a key role in the day-to-day operations of our Romeoville fulfillment facility, with a primary focus on shipping outbound orders. You will be responsible for accurately packing and preparing orders for shipment, ensuring timely and efficient delivery to our patients.

In addition to outbound fulfillment, you will support inbound shipments as needed, assist with inventory replenishment to keep fulfillment stations stocked, and occasionally operate pallet jacks to move materials throughout the facility. You will help maintain a clean, safe, and organized workspace. This role requires a dependable team player who thrives in a fast-paced environment, takes pride in attention to detail, and supports overall operational efficiency.

Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs

Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met

Assist with the receipt and organization of incoming inventory from the warehouse as needed

Occasionally operate manual pallet jacks to move materials and support workflow across the facility

Maintain accurate inventory levels through proper stocking and organization practices

Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational

Maintain a clean, safe, and organized workspace across all fulfillment areas

Collaborate with team members to meet daily shipping targets and operational deadlines

Follow established workflows and safety protocols to ensure quality and productivity standards are upheld

Communicate clearly and effectively with team members to support smooth day-to-day operations

Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Strong attention to detail with a focus on accuracy in packing and shipping outbound orders

Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace

Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities

Effective communication skills and the ability to collaborate with team members to meet daily shipping goals

Willingness to learn, take direction, and support both outbound and inbound operations as needed

Proactive, dependable, and team-oriented mindset with a strong sense of accountability

Dependable and punctual, with a strong work ethic and team-oriented mindset

Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

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